Last updated: 2026-09-26
1. The free trial
Every plan starts with a 30-day free trial. The one-off card check that starts it, shown as 0.83–1.18 in your card's currency, is not part of your subscription. Cancel before the trial ends and you are not charged for the plan.
2. Cancelling
You can cancel at any time. Your plan then runs to the end of the period you have paid for, and you are not charged again. You can remove a saved payment method at any time under Plan and billing.
3. Refunds
Because a plan is used from the day it starts, we do not refund a period that has begun, unless we made a mistake or the law says otherwise. If you were charged in error, write to us and we will put it right.
4. Failed payments
If a charge fails we tell you and try again a few days later. If it still fails we stop and ask you to pay the invoice yourself. Your data stays safe, but you cannot add more listings until the plan is paid.
5. Your guests' bookings
Refunds to your guests are between you and them, under the terms you give them. Tanova does not hold guest payments.
Questions about this page? Write to hello@tsokatravel.com.
