Last updated: 2026-09-26
1. Who we are
Tanova is provided by Tsoka Travel. For information you put into Tanova about your guests, you are the controller and we are your processor. For your own account and website visits, we are the controller.
2. What we collect
Account details: your name, e-mail, phone, company and how you pay for your plan (we never see your card number; the payment provider keeps it).
Content you add: listings, prices, bookings, guest details, invoices and messages.
Usage information: sign-ins, actions recorded in the activity trail, and technical data such as your browser and IP address for security.
When you contact us or ask for a demo: what you tell us.
3. Why we use it
To run Tanova for you, take payments, keep your account safe, support you, and send service messages such as invoices and trial reminders. We do not sell personal information.
4. Guests' information
You decide what you collect from your guests. We process it only to provide Tanova to you. Each company's data is kept apart from every other company's.
5. Sharing
We share information only with the providers that help us run Tanova (hosting, payments, e-mail, messaging and AI), under agreements that protect it, and where the law requires. Payment providers handle your card details themselves.
6. AI
When you use AI features, the text needed for the task (for example a guest's message and your listings) is sent to our AI provider to produce a draft. It is not used to advertise to you.
7. How long we keep it
While your account is active and as needed for accounting and legal duties afterwards. You can export your data, and ask us to erase a guest's personal details.
8. Security
We use encryption in transit, encrypted storage of secrets and payment references, separation between companies, access controls, an activity trail and regular backups. No system is perfectly secure, and we tell you promptly if something affects you.
9. Your rights
You can ask to see, correct, export or erase your personal information, and to object to some uses. Write to us and we will help. If you are a guest of one of our customers, contact that company first.
10. Cookies
See our cookie policy. In short: only the cookies needed to sign in and keep the site working.
11. Changes
We will update this policy when our practice changes and tell you about important changes.
Questions about this page? Write to hello@tsokatravel.com.
